Refund Policy

Effective Date: 16 - 5 - 2025

Welcome to CodeCaptain!

This Refund Policy outlines the terms and conditions for refunds on our platform and services.

1. General Refund Policy

• We offer a 7-day money-back guarantee for new subscribers
• Refunds are processed to the original payment method
• Processing time may take 5-10 business days depending on your payment provider

2. Subscription Refunds

• Monthly subscriptions: Full refund if canceled within 7 days of initial purchase
• Annual subscriptions: Prorated refund available within 30 days of purchase
• Refunds are not available for renewals after the initial subscription period
• Canceled subscriptions remain active until the end of the billing period

3. Credit Refunds

• Credits are generally non-refundable once purchased
• Unused credits may be refunded in exceptional circumstances
• Technical issues preventing credit usage may qualify for refunds
• Refund requests must be made within 30 days of purchase

4. Eligibility for Refunds

You may be eligible for a refund if:

• You experience technical issues that prevent service usage
• The service does not function as described
• You cancel within the specified refund period
• Duplicate charges occur due to system errors

You are NOT eligible for a refund if:

• You have used the service extensively beyond the trial period
• You violate our Terms of Service
• You request a refund after the specified time limits
• You change your mind about the service after normal usage

5. How to Request a Refund

• Contact our support team at [email protected]
• Include your account email and reason for the refund request
• Provide any relevant details about technical issues
• We will respond within 2-3 business days

6. Refund Processing

• Approved refunds are processed within 5 business days
• Refunds appear on your statement within 5-10 business days
• You will receive email confirmation when the refund is processed
• Access to paid features ends immediately upon refund approval

7. Partial Refunds

• Partial refunds may be offered for unused portions of annual subscriptions
• Calculated based on remaining time in the subscription period
• Subject to approval on a case-by-case basis

8. Chargebacks and Disputes

• Please contact us before initiating a chargeback
• Chargebacks may result in account suspension
• We prefer to resolve issues directly with customers

9. Changes to This Policy

• We may update this Refund Policy from time to time
• Changes will be posted on this page with an updated date
• Existing subscriptions remain subject to the policy in effect at purchase

10. Contact Information

For refund requests or questions about this policy, please contact us at:
Email: [email protected]
Website: www.codecaptain.com
Response Time: 2-3 business days